The player from Australia has experienced a technical trudność while playing auto Roulette. The player from Switzerland has requested a withdrawal less than two weeks prior jest to submitting this complaint. The player is likely paid but stopped responding owo the complaint.
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- As a result, we had closed the complaint due owo the player’s decision jest to use his winnings, thus ending the withdrawal process.
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- The team remained available for assistance if she decided jest to resume communication in the future.
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Unfortunately, due to the player’s lack of response owo the team’s inquiries, the complaint could not be investigated further and was subsequently rejected. The player from Australia had her winnings cancelled żeby HellSpin Casino after she submitted a withdrawal request, due owo allegedly betting a larger amount than państwa permitted. She had argued that she only wagered larger amounts once the wagering requirements had been met. The player also highlighted that, unlike other casinos she had played at, HellSpin Casino had allowed the larger bet jest to go through, which she perceived as a trap. Despite our attempts jest to mediate, HellSpin Casino had not responded to our communication efforts. As the casino państwa operating without a valid license and didn’t refer to any ADR service, we had been unable owo resolve the issue.
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After this, you have a weekly reload, free spins, and a range of other regular promotions available to keep you engaged. It is always important to establish the license that an online casino has before playing. In this case, HellSpin Casino is licensed by the Government of Curacao. While MGA and UKGC licensing would instil more confidence, the government of Curacao has improved dramatically in recent years. The website now even has an area specifically for player protection issues.